Privacy and Cookie Policy

Last updated: 17 September 2026

Who we are

Mellor Tops Maintenance Ltd is responsible for the personal information covered by this policy.

Company number: 03601744
Registered office: 61 Tonge Moor Road, Bolton, Lancashire, BL2 2DL
Email: service@smoke-vents.co.uk
Telephone: 01204 393469

Information we collect and use

When you contact us, we collect the information you provide, such as your name, email address, telephone number, company details and enquiry. We may also collect information about your premises and equipment when arranging our services.

We use this information to answer enquiries, prepare quotations, provide services, manage customer relationships and maintain business records.

Our website and its providers may also process technical information, including your IP address, browser details and interactions with the website, to deliver website features and protect against spam and abuse.

Providing enquiry details is voluntary, but we may be unable to respond or arrange services without the necessary information.

Our lawful bases

We use personal information where necessary to:

• Take steps you request before entering a contract with you, or fulfil that contract.

• Pursue our legitimate interests in responding to business enquiries, supporting customers and keeping our website secure.

• Meet legal obligations, including accounting and record keeping requirements.

Where we rely on your consent, you can withdraw it at any time by contacting us. This does not affect processing carried out before withdrawal.

Sharing information and overseas processing

We may share information with providers supporting our website, hosting, email, IT and service delivery, where needed for those purposes. We may also share it with professional advisers or authorities where required by law.

Mellor Tops does not directly transfer customer records outside the UK. However, our website uses Google reCAPTCHA for spam protection, Google Fonts for typography and Mapbox for maps. These providers may process technical information outside the UK.

Google’s reCAPTCHA processing is governed by its Cloud Data Processing Addendum, which includes provisions for international transfers. Further information about other website providers is available in Google’s Privacy Policy and Mapbox’s Privacy Policy.

Contact us for details of the transfer arrangements applicable to your information and how to obtain copies of relevant safeguards.

Keeping information secure and retaining it

We use appropriate security measures to protect personal information against unauthorised access, loss and misuse.

We retain enquiry information for as long as needed to resolve your enquiry and any related follow up. Where you become a customer, relevant records are retained for the service relationship and afterwards where required for accounting, legal obligations or resolving claims.

Retention depends on the type of record, applicable requirements and any outstanding matters. Information is deleted or anonymised when no longer needed.

Cookies

Cookies are small files stored on your device. We use essential cookies to support website functionality, security and spam prevention. We do not use cookies for advertising or visitor analytics.

Our cookies include:

• Website security and session cookies: Help the website and contact form function securely. These normally expire after two hours and may be renewed as you use the website.

• Cookie preference cookie: Remembers your cookie selection for up to 400 days.

• Google reCAPTCHA cookie (_GRECAPTCHA): Helps distinguish genuine visitors from automated spam. Its typical duration is six months, although the actual expiry may vary.

You can delete or block cookies through your browser settings. Blocking essential cookies may prevent parts of the website, including the contact form, from working correctly. You can also contact us by telephone or email.

Your rights

Depending on the circumstances, you can request access to your personal information, correction of inaccurate details, deletion, restriction of processing or transfer of information to another provider.

You can object to processing based on our legitimate interests.

To exercise your rights, contact us using the details above. We may need to verify your identity before responding.

You also have the right to complain to the Information Commissioner’s Office through the ICO complaints page.

Changes to this policy

We may update this policy to reflect changes to our services, website or data handling. The latest version will appear on this page with its revision date.